Refund policy
Refund & Return Policy
Last updated: 30 September 2026
At Glow With Slike, we want our customers in the United Kingdom and internationally to be satisfied with their purchases. This policy explains our return, refund, and cancellation procedures.
1. Right to Cancel
For eligible online purchases, customers in the UK and certain other jurisdictions may have a statutory right to cancel their order within 14 days of receiving the goods, without providing a reason.
To exercise this right, please contact us at contact@glowithslike.shop before returning your order.
2. Return Period
After notifying us of your cancellation, eligible items should be returned within 14 days, unless a different period is required by applicable consumer law.
3. Condition of Returned Items
Items should be returned in their original condition, unused and, where applicable, with their original packaging, labels, and accessories.
We reserve the right to make deductions where permitted by applicable law if goods have been handled beyond what is reasonably necessary to inspect their nature, characteristics, and functionality.
4. Non-Returnable Items
Certain products may not be eligible for return where permitted by law, including personalized or customized products and items that are sealed for hygiene reasons where the seal has been removed.
5. Return Shipping
For a change-of-mind return, the customer may be responsible for the direct cost of returning the goods, unless applicable law requires otherwise.
If an item is faulty, damaged, or not as described, please contact us before returning it. We will provide an appropriate remedy in accordance with applicable consumer law.
6. Refunds
Once we receive and inspect the returned goods, we will process the applicable refund.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed or required by law.
7. Refund Timing
Where a refund is due following cancellation, we will process it within the timeframe required by applicable law. Your bank or payment provider may require additional time to make the funds available.
8. Faulty or Incorrect Items
If you receive an item that is faulty, damaged, defective, or materially different from what you ordered, please contact us at:
contact@glowithslike.shop
Please include your order number and, where appropriate, photographs showing the issue.
Your statutory consumer rights are not affected by this policy.
9. International Returns
Customers outside the United Kingdom may return eligible products in accordance with this policy and the mandatory consumer protections applicable in their country.
For international returns, customs requirements and return shipping arrangements may vary depending on the destination.
10. How to Request a Return
To request a return or cancellation, please contact:
Glow With Slike
Email: contact@glowithslike.shop
Phone: +44 7932 807189
Address: 5 Barton Street, London, SW1P 3NG, United Kingdom
Please provide your order number, name, and reason for contacting us so that we can assist you.
11. Statutory Rights
Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law, including mandatory consumer protections applicable to customers in the UK and other countries.